Homebase Finance - Insurance And Credit Website Review & Ratings + Homebase Finance - Insurance and Credit Coupons
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Homebase Finance - Insurance And Credit Website Review & Ratings + Homebase Finance - Insurance and Credit Coupons

Homebase Finance: Products & Services

Homebase Finance – Insurance and Credit is a UK based home improvement store that sells supplies and appliances that make everyday home life much easier. The company has a very good product line and its website has a great layout that provides side by side comparison of the different items on offer. The website provides its customers with the chance to buy quality products under one roof.

Homebase Finance: Company Background

The company has been around for 31 yearsand has its headquarters in Irvine, California. The UK arm of operations operates stores through out England and Ireland. The company offers products and services of the best quality and makes efforts to ensure that its customers get their money’s worth. The products and services offered by the company are top notch and can be considered a benchmark for the industry. In 2005 the company parted ways from its California based parent and is now the part of GUS plc and is located in Milton Keynes, United Kingdom.

Homebase Finance: Customer Feedback & Reviews

The website has a reviews page on its own website that provides extensive reviews about the products on offer. Most of the products on offer have received a very positive response from consumers. How ever the company itself does not enjoy the same type of consumer feedback as its products. A Robbie-WinterCliff writes “I ordered a table and chairs on the 6th January and to this day, I'm still waiting for something to arrive. It was bad enough that the one I wanted did not appear to be available in either London or Kent, although reassuringly enough, if I was that desperate, I could have had it delivered to my father in law's place in Yorhshire! I ended up ordering my second choice, received a courtesy call from Customer services advising me that someone will be contacting me with a delivery date in the following week, 3 weeks later and absolutely nothing!.  I am sick to the back teeth of being fobbed off like this, the annoying thing is that their stores are pretty good, but the home delivery service is appalling..... Come on Homebase, pull your socks up and get your act together!!!!”. Another Anthony Collins writes “Purchased a Bush Dishwasher on 1 January 2013, at the time there was 20% discount on items over £50, so paid a good price for the dishwasher. Delivery was arranged for 10th Jan as this was the earliest, even though it stated EXPRESS DELIVERY on this item. The dishwasher was delivered on the 10th, only to have a dent in the door. I contacted Homebase customer services to inform them of the damage and to ask what would happen next. I was advised the earliest they could deliver a replacement was the 16th Jan, I accepted the replacement. The replacement dishwasher arrived on the 16th as agreed, on unpacking the dishwasher I checked for any damage, guess what…..damaged door. Another phone call to customer services to explain what had happened and try and resolve it. After having 2 Bush dishwashers delivered that were both damaged I did not want another one, so I asked for a different make to replace it, they agreed. I asked if it could be delivered on the 17th or the 18th Jan due to all of the inconvenience caused, I was informed the earliest it could be delivered was the 29th Jan. I have now cancelled my order with Homebase and will take my money elsewhere.”. The company needs to come to terms with its sluggish performance and ensure that its consumer confidence level increases.

Homebase Finance: Business Credibility & Trustworthiness

The company does not fall under the jurisdiction of the Better Business Bureau and does not have a rating. The company is however reputable and does not have any significant negative feedback. The company is financially secure and does not have any court cases against it and can be deemed as credible. The company is well respected and is expected to honor its commitments.

Homebase Finance: Website Popularity & Google Ranking

Alexa gives the website a global rank of 9,162and a UKrank of 316. Google Page Rank gives the website a score of 5 out of a possible 10. Compete does not provide any ranking or unique monthly average users for the website. The website’s ranking is also undetermined amongst its competition how ever the company and the website can be deemed as popular judging by the stats available. 

Homebase Finance: Social Media Presence

Social media has created vast opportunities for companies to promote their products and services online. The Facebook page of the company has 51,600 likesand is used to promote the company’s services and brand image. The company uses the twitter account @Homebase_uk and has 6,326 followers and 1,490 tweets to its credit. The page is used to communicate with fans and customers on a one to one basis.  The YouTube account of the company has 1,500 likes. The company has a great standing in social media and the figures suggest that the company has dedicated time and resources to its social media standing. 

Homebase Finance: Website Security & Safety

According to the Google Safe Browsing Diagnosis the website is safe to browse and is not considered suspicious. The website does not harbor any malware or viruses and does not have any self installing software present on any of the pages of the website that were tested. The website puts great emphasis on security and employs HTPS and SSL security protocols to ensure general safety and consumer financial protection. The website can be deemed as secure.

Homebase Finance: Pricing & Packages

The website offers high quality products and services that are charged accordingly. The company has a very big line of products and items have different prices. For example a single burner Indesit ovencosts GBP 259 which is of a very good quality. The prices are quite reasonable when compared with the company’s competitors and customers can be assured of the best prices on offer. 

Homebase Finance: Shipping Rates & Policies

The website provides and effective and efficient shipping service for is customers and offers several options such as:

  • Small item delivery at £3.99
  • Bigger Items delivery at £8.95
  • Express delivery at £19.99

The company provides a good quality of service and the shipping is the same as its own service. The company provides several options that are very reasonable and provides options to customers so they can chose the shipping as per their requirement and budget.

Homebase Finance: Payment Methods Accepted

The website accepts credit cards powered by Visa, MasterCard, American Express and debit cards. The website offers a very decent payment portal and uses HTTPS and SSL security protocols to ensure consumer financial data protection. The website is very reliable and its payment portal can be used to make payments with great peace of mind. 

Homebase Finance: Returns, Refunds & Exchange Policy

The company has a very good return policy and allows its customers to return the bought items with in 30 days. The website will then process and inspect the items and ten process the items for a speedy and effective refund. The website will send out any charged amounts to the same credit card used and will usually take a few billing cycles to appear. The return policy is very satisfactory and customers can be assured of a speedy and effective return. The company allows free collection and makes sure that customers are treated fairly. The company however requires customers who bring in their items to the stores with the intention to return products must have the original receipts.

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